Monday, September 26, 2011

Trustworthiness: How do we define it?

The Six Pillars of Character  - 
excerpted from
Making Ethical Decisions, Michael Josephson

Trustworthiness. Respect. Responsibility. Fairness. Caring. Citizenship. The Six Pillars of Character are ethical values to guide our choices. The standards of conduct that arise out of those values constitute the ground rules of ethics, and therefore of ethical decision-making. 

There is nothing sacrosanct about the number six. We might reasonably have eight or 10, or more. But most universal virtues fold easily into these six. The number is not unwieldy and the Six Pillars of Character can provide a common lexicon. Why is a common lexicon necessary? So that people can see what unites our diverse and fractured society. So we can communicate more easily about core values. So we can understand ethical decisions better, our own and those of others.

The Six Pillars act as a multi-level filter through which to process decisions. So, being trustworthy is not enough — we must also be caring. Adhering to the letter of the law is not enough — we must accept responsibility for our action or inaction.

The Pillars can help us detect situations where we focus so hard on upholding one moral principle that we sacrifice another — where, intent on holding others accountable, we ignore the duty to be compassionate; where, intent on getting a job done, we ignore how. In short, the Six Pillars can dramatically improve the ethical quality of our decisions, and thus our character and lives.

When others trust us, they give us greater leeway because they feel we don’t need monitoring to assure that we’ll meet our obligations. They believe in us and hold us in higher esteem. That’s satisfying. At the same time, we must constantly live up to the expectations of others and refrain from even small lies or self-serving behavior that can quickly destroy our relationships.

Simply refraining from deception is not enough. Trustworthiness is the most complicated of the six core ethical values and concerns a variety of qualities like honesty, integrity, reliability and loyalty.

There is no more fundamental ethical value than honesty. We associate honesty with people of honor, and we admire and rely on those who are honest. But honesty is a broader concept than many may realize. It involves both communications and conduct.

Honesty in communications is expressing the truth as best we know it and not conveying it in a way likely to mislead or deceive. There are three dimensions:
Truthfulness. Truthfulness is presenting the facts to the best of our knowledge. Intent is the crucial distinction between truthfulness and truth itself. Being wrong is not the same thing as lying, although honest mistakes can still damage trust insofar as they may show sloppy judgment.
Sincerity. Sincerity is genuineness, being without trickery or duplicity. It precludes all acts, including half-truths, out-of-context statements, and even silence, that are intended to create beliefs or leave impressions that are untrue or misleading.
Candor. In relationships involving legitimate expectations of trust, honesty may also require candor, forthrightness and frankness, imposing the obligation to volunteer information that another person needs to know.
Honesty in conduct is playing by the rules, without stealing, cheating, fraud, subterfuge and other trickery. Cheating is a particularly foul form of dishonesty because one not only seeks to deceive but to take advantage of those who are not cheating. It’s a two-fer: a violation of both trust and fairness.

Not all lies are unethical, even though all lies are dishonest. Huh? That’s right, honesty is not an inviolate principle. Occasionally, dishonesty is ethically justifiable, as when the police lie in undercover operations or when one lies to criminals or terrorists to save lives. But don’t kid yourself: occasions for ethically sanctioned lying are rare and require serving a very high purpose indeed, such as saving a life — not hitting a management-pleasing sales target or winning a game or avoiding a confrontation.

The word integrity comes from the same Latin root as "integer," or whole number. Like a whole number, a person of integrity is undivided and complete. This means that the ethical person acts according to her beliefs, not according to expediency. She is also consistent. There is no difference in the way she makes decisions from situation to situation, her principles don’t vary at work or at home, in public or alone.

Because she must know who she is and what she values, the person of integrity takes time for self-reflection, so that the events, crises and seeming necessities of the day do not determine the course of her moral life. She stays in control. She may be courteous, even charming, but she is never duplicitous. She never demeans herself with obsequious behavior toward those she thinks might do her some good. She is trusted because you know who she is: what you see is what you get. People without integrity are called "hypocrites" or "two-faced."

Reliability (Promise-Keeping)
When we make promises or other commitments that create a legitimate basis for another person to rely upon us, we undertake special moral duties. We accept the responsibility of making all reasonable efforts to fulfill our commitments. Because promise-keeping is such an important aspect of trustworthiness, it is important to:
Avoid bad-faith excuses. Interpret your promises fairly and honestly. Don’t try to rationalize noncompliance.
Avoid unwise commitments. Before making a promise consider carefully whether you are willing and likely to keep it. Think about unknown or future events that could make it difficult, undesirable or impossible. Sometimes, all we can promise is to do our best.
Avoid unclear commitments. Be sure that, when you make a promise, the other person understands what you are committing to do.

Some relationships — husband-wife, employer-employee, citizen-country — create an expectation of allegiance, fidelity and devotion. Loyalty is a responsibility to promote the interests of certain people, organizations or affiliations. This duty goes beyond the normal obligation we all share to care for others.
Limitations to loyalty. Loyalty is a tricky thing. Friends, employers, co-workers and others may demand that we rank their interests above ethical considerations. But no one has the right to ask another to sacrifice ethical principles in the name of a special relationship. Indeed, one forfeits a claim of loyalty when he or she asks so high a price for maintaining the relationship.
Prioritizing loyalties. So many individuals and groups make loyalty claims on us that we must rank our loyalty obligations in some rational fashion. For example, it’s perfectly reasonable, and ethical, to look out for the interests of our children, parents and spouses even if we have to subordinate our obligations to other children, neighbors or co-workers in doing so.
Safeguarding confidential information. Loyalty requires us to keep some information confidential. When keeping a secret breaks the law or threatens others, however, we may have a responsibility to "blow the whistle."
Avoiding conflicting interests. Employees and public servants have a duty to make all professional decisions on merit, unimpeded by conflicting personal interests. They owe ultimate loyalty to the public.
 To read more online or to purchase book

Ethics Coalition to Launch - OCT 17th!

ANNOUNCING our first: 
Monthly Breakfast Conversation!
October 17th  •  8:30-10:00 AM

The growing Ethics Coalition will begin meeting monthly to foster meaningful dialogue about current character and ethics issues we all face. The sessions are designed to be highly interactive and will vary from month to month.

Featured speakers or panels will share an ethical dilemma and how they dealt with it. As a group we will explore the elements of ethical dilemmas and how they influence our individual and organizational values.
This month's topic: The ROI of Trustworthiness
How do we put a price on trustworthiness? Articulating the value of trust is possible. We all have stories of when we told the truth, what the return was. We shall discuss the value it brings to our relationships and the bottom line.

FREE for Coalition members • $10 for non-members
Visitors are welcome, and the first two times are free.
Meetings held at:
Perdue Office Systems
5 W. Forsyth St., Suite 100, Jacksonville, FL 32202 
For more info call 904-612-3934

Wednesday, September 7, 2011

Trustworthiness: Knowing Your Limits!

We must not promise what we ought not, lest we be called on to perform what we cannot.    Abraham Lincoln

Recently I have been noticing within myself and others the ability to say NO to requests for time, resources, focus...It is a good thing! 

We are generally inclined to want to say YES. Well what are the implications to saying yes to everything? I personally, have had to really take a look at where my energy is invested. This has been made necessary because of several factors. 

• I am a leader of a blossoming non profit with limited financial resources.
• I am highly creative and tend to split myself too much. 
• I have a health issue, that forces me to manage my work and rest more than ever. 
• I have many wonderful relationships that I want to invest in. 

Each of these reasons I am sure you can relate to. My life is not much different than yours. We all have demands and decidign where to put out focus is a challenge. 

Many years ago, I attended the Stephan Covey 7 Habits Training. One of the most powerful things I learned there was why to say YES or NO. What I learned was that when I say YES, I put my reputation on the line. When I say NO, I prove my trustworthiness. When we say yes, we should be aware that we are then being counted on. When we are saying no, we are saying we value and respect the request and know that we are unable to do the quality of work that is necessary at this time. 

As someone who is generally highly energetic and well meaning, this is an area, I MUST be aware of and be willing to be clear about what are my intentions if I say to many yeses. 

So today, I challenge you to say yes and no appropriately!